Customer Service & Sales Terms

GENERAL

Harlin Jones is an accessories brand committed to quality and innovation. We are a registered business in Australia. Please read these terms carefully before placing an order through this site. Once you proceed you are confirming that you agree to the points stated on this page.

ELIGIBILITY

Harlin Jones welcomes anyone over the age of 18 with a valid credit card.

PAYMENT

Harlin Jones uses PayPal or Stripe as our secure payment gateways. When placing an order with Harlin Jones, you (the customer) confirm that you are authorised to use your selected card.

To ensure this site is safe, we utilise SSL technology, which is the most advanced safety encryption obtainable.

Every care and duty within our power is taken to ensure this site is secure, and we make an effort to use all available technology and safety measures. Therefore, Harlin Jones cannot be held responsible for any loss suffered because of unauthorised access to this site.

AVAILABILITY

The order confirmation you receive at the end of a transaction serves as an indication that we have received your order, but it does not mean it has been accepted through our system. Although every effort is made to ensure the quantities and products are up to date on the site, very occasionally some items may not be available after you have placed an order for them. In this case, Harlin Jones will notify you as soon as possible via email and you can choose to either proceed with the remainder of your order and select an alternative style, or be refunded for the cost of the unavailable item.

RING SIZING

We work hard to create rings that fit a broad spectrum of fingers. 

By taking a ring with a similar shaped band and measuring the diameter you can get a good indication of your size. Our handy basic ring size chart can be downloaded here.

All rings are unisex and are sized as follows:

Women S / 6,   M / 7,   L / 8,  

Men S / 6.5,   M / 9.5/8,   L / 12, 

Should you have any queries regarding your ring size, please email sumer@harlinjones.com and we will do our best to help you.


PACKAGING

All full-price orders come in its own gift box. These are intended to house your jewellery items so in order to protect the piece and increase its longevity. Harlin Jones jewellery is designed to be timeless, non-trend driven, and the boxes are intended to help ensure your pieces will have a maximum life cycle.

If your order is made up of multiple gifts please leave a comment in the order notes regarding how many gift boxes you require, otherwise all items will be bundled into one larger gift box.

Sale items cannot be guaranteed a gift box, but we will do our best to allocate one to each sale order. If boxes are out of stock for sale items we will ensure it is lovingly wrapped.

GIFTS

If you are purchasing an item as a gift for someone, we are happy to include a handwritten gift card along with the package. Contact us with the details for the card.

Please contact sumer@harlinjones.com if you would like to order a gift certificate of a specific value and we will custom creates a voucher as per specified amount.

PRE-ORDERS

Prior to new collections landing in store we will often allow our customers to pre-order items which are not yet in stock. We require 100% payment to be made and we will give you an estimated delivery date, however this is subject to a sometimes varying production schedule. Although every effort will be made to ensure it reaches you as soon as possible, you can be assured that the item has been reserved for you.

SALES

From time to time we will offer sales and discount coupons on items within Harlin Jones. Please read the returns policy carefully on these specific events, as they will alter.

 Sale items cannot be guaranteed a gift box, see 'packaging' for more details.

REFUNDS AND EXCHANGES 

All purchases on harlinjones.com are final so please choose carefully!

You may exchange for a different size or colour if you contact us within 10 days from date of receipt. Customers will be responsible for all shipping & re-shipping charges for exchanges.

Note: Exchanges are only possible if the item is available so please email to confirm at sumer@harlinjones.com

CONTENT USAGE

All images, text and content on Harlin Jones are subject to copyright. No usage is authorized without the explicit permission by Harlin Jones.

SALE TERMS

All sales on harlinjones.com are final. Please read our terms of sale clearly before you make a purchase, as by placing an order you agree to our terms of trade. Please email sumer@harlinjones.comif you have any queries.