Terms & Conditions
Terms & Conditions
Please read these Terms & Conditions carefully before using our website or purchasing our products. By accessing or engaging with Harlin Jones Fine Jewellery, you agree to these terms.
1. Acceptance of Terms
The Harlin Jones Fine Jewellery website (“the Website”) is owned and operated by Harlin Jones Pty Ltd. Your continued use signifies your acceptance of these Terms & Conditions. If you do not agree, please cease using our website. You represent that you are of legal age in your jurisdiction and, if a minor, that your parent or guardian has consented.
2. Website Use
Your use of our website constitutes acceptance of these terms. We reserve the right to update, modify, or revoke any part of this site without notice at our discretion.
3. Intellectual Property
All content on the Website, including images, logos, designs, and text, is protected by copyright and trademark laws and remains the intellectual property of Harlin Jones Fine Jewellery unless otherwise specified. No part of our content may be reproduced, distributed, or modified without prior written permission.
4. Privacy & Data Collection
We collect personal information such as your name, contact details, and payment information solely to process orders, manage customer relationships, and send promotional communications (if authorised). You may opt out of marketing emails at any time and request the removal of your data.
We automatically collect your IP address to improve our website experience. We secure your data but may disclose it if required by law or to service providers (e.g., shipping or payment processors). When purchasing, your financial details are processed through third-party platforms; we do not store credit card information.
5. Pricing & Payment
Prices are listed in Australian dollars and include GST for Australian sales. International prices exclude GST. We offer free shipping on all orders.
Prices are subject to change without notice, and while we aim for accuracy, errors may occur. We reserve the right to correct pricing errors, refuse or cancel orders, and issue refunds if necessary.
For ready-made items, full payment is required upfront. Custom or bespoke orders require a 50% deposit, with the balance due upon completion. Gemstone holds require a minimum 30% deposit, refundable only if cancelled within 4 weeks.
6. Orders, Cancellations & Modifications
All deposits are non-refundable. Custom orders cannot be cancelled once production has started or once shipped. We reserve the right to cancel orders for reasons such as non-payment, discontinuation, or pricing errors, with a full refund provided within 14 days of cancellation notice.
7. Returns and Exchanges Policy
At Harlin Jones Fine Jewellery, we take pride in creating exceptional pieces tailored to our clients’ desires. Because of the bespoke and handcrafted nature of our work, all sales are final, and we do not offer returns or exchanges.
We encourage you to carefully review your selection and ask any questions prior to purchase to ensure complete satisfaction. If you have any concerns or need assistance in choosing the perfect piece, our team is happy to help, just reach out to sumer@harlinjones.com.
Thank you for understanding and for choosing Harlin Jones Fine Jewellery. Your trust and satisfaction are very important to us.
8. Delivery & Collection
Jewellery will be shipped once full payment is received. We are not liable for delays caused by couriers or customs and will do our best to keep our customers updated along the way with tracking details.
9. Intellectual Property in Designs
All designs and intellectual property created remain the property of Harlin Jones Pty Ltd. You may not reproduce or distribute any of our designs unless explicitly authorised. You may share images on social media tagging @harlinjonesjewellery.
You must not submit designs or works we created for third-party use without explicit permission. By providing your own designs, you grant us a worldwide, non-exclusive license to use, display, and promote your work.
10. Disclaimers & Limitation of Liability
Our website and products are provided "as-is" without warranties of any kind. We do not guarantee the accuracy or completeness of content or that the website will be operational at all times. To the extent permitted by law, we disclaim all warranties and liabilities for damages arising from use of our website or products, including indirect or incidental damages.
11. Images & Representations
While we strive to accurately depict our jewellery, variations in monitor settings and lighting conditions may affect the appearance. Images are for illustrative purposes only.
12. Copyright & Content Ownership
All website content, including designs, images, graphics, logos, text, and layout, is owned or licensed by Harlin Jones Fine Jewellery. You may not reproduce, distribute, modify, display, or create derivative works from any part of our website content without prior written permission.
You may share images of your jewellery on social media platforms, provided you tag us @harlinjonesjewellery and give appropriate credit. Any unauthorised use of our content may infringe upon our intellectual property rights and could lead to legal action.
By accessing our website, you agree not to use our content in a manner that infringes upon our rights or those of third parties. All rights not expressly granted are reserved.