Jewellery Care

MAINTENANCE

Stainless steel jewellery is made of a steel alloy that contains chromium. The good thing about stainless steel is that it does not corrode or rust. Although it is also very durable, this type of steel can get scratched and stained.

Although stainless steel jewellery doesn’t tarnish or corrode and doesn’t require special care, it can scratch. That’s why you should wear and store your pieces in a way that minimises any contact with other items that can damage your stainless steel jewellery.

If your jewellery does get scratched, you can always have it professionally polished by a jeweller.

Store your stainless steel pieces separately from jewellery made of other metals. It is best if you keep your stainless steel items in individual bags or pouches.

CLEANING YOUR PIECES

1. Pour some warm water in a small bowl, and add some mild dishwashing soap.

2. Dip a soft, lint-free cloth in the soapy water, and then gently wipe the stainless steel jewellery with the damp cloth until the piece is clean. When cleaning it, rub the item along its polish lines.

3. Wipe the remaining soap off your jewellery using a moist cloth dipped in clean water.

4. Dry the jewellery well with a clean towel, and then leave your pieces to air dry.

DAMAGES AND FAULTS

All items are quality checked but occasionally there may be a fault we didn’t find. If an item arrives to you and is faulty or broken, we will happily replace or provide a full refund if the item is no longer available, provided you notify us within 7 days of receiving your parcel.

Please note that wear and tear in the course of normal use is not considered a fault. All pieces come with care instruction information that should be adhered to. Please see Jewellery Care on the website for more information regarding this.

If an item is damaged or faulty in any way, do not hesitate to contact us. On occasion we are able to repair the item in house and will do so free of charge.

Please contact sumer@harlinjones.com with details and a photo of the damaged piece and we will be happy to help if repairing is possible.

If the piece is damaged within 6 months of purchase date we will pay for all shipping costs, however if the piece became damaged 6 months after the purchase date customers will be responsible for all shipping & re-shipping charges for the damaged item.